1 Introduction
Welcome to New Era PG ("we," "our," or "us"). We operate the official New Era PG Android mobile application (Package Name: com.newerapg) and the official property website located at https://www.newerapgkarnal.homes/.
New Era PG is a premium paying guest (PG), hostel, and boutique co-living accommodation center located at 2, New Shivaji Colony, Hansi Road, Karnal, Haryana 132001, India. The New Era PG Android application is designed exclusively for residents, tenants, and property management to streamline room allocations, rent payments, mess schedules, maintenance tickets, and gate passes.
This Privacy Policy explains how we collect, use, store, disclose, and safeguard personal information when you download, install, or use the New Era PG mobile application or access our website. By installing or using our application or web services, you agree to the collection and use of information in accordance with this Privacy Policy.
2 Information We Collect
We collect personal information necessary to deliver PG management services, process rent billing cycles, authenticate users, and maintain property security. The real data types collected by the application include:
Name & Personal Identification
User's full name, tenant identification details, and role resolution data (PG Owner / Manager or Resident Tenant) provided during onboarding.
Mobile / Phone Number
Mobile phone number used as the primary login credential, account identifier, emergency contact registry, and for dispatching administrative SMS or WhatsApp notifications.
Email Address (Where Applicable)
Email address provided voluntarily for receiving digital rent payment receipts, formal notices, or customer support responses.
Profile & Accommodation Details
Assigned PG room number, bed number, room joining date, monthly rent rate, emergency contact person's phone number, and tenant profile preferences.
PG Billing & Financial Transaction Data
Rent billing cycle dates, electricity bill amounts, itemized miscellaneous expense records (cleaning, repairs, fines), payment transaction dates, payer names, and verification approval statuses.
Login & Authentication Information
Encrypted local session credentials stored securely on the device via Android Jetpack Security Crypto / SharedPreferences to maintain persistent login sessions across app restarts.
Device & Technical Information
Device model, Android OS version, application version (com.newerapg v2.0), IP address, network connection status, and system crash diagnostics collected via Firebase Crashlytics.
App Usage Information
Aggregated screen view counts, metric card interactions, and navigation event logs collected through Firebase Analytics to optimize app performance.
Messages & Notice Board Content
Announcements published on the PG Notice Board, payment verification messages, and bill notes communicated between management and tenants.
Photos & Uploaded Documents (Where Applicable)
Payment confirmation screenshots, receipt attachments, and notice documents selected by users from local storage and stored securely in Cloud Storage.
Notification Tokens
Firebase Cloud Messaging (FCM) device push tokens generated to dispatch high-priority Android system notifications for rent due reminders, payment approvals, and notice alerts.
3 How We Use Information
We use the collected information strictly for legitimate operational, security, and administrative purposes of the New Era PG accommodation. Specifically:
- Account Creation & Authentication: To verify user identity, process tenant sign-in, and maintain secure session state.
- PG & Tenant Management: To manage room allocations, track bed capacity limits, calculate joining-date rent cycles, record electricity bills, and log miscellaneous expenses.
- Owner-Tenant Communication: To facilitate transparent communication regarding rent due dates, payment verifications, house rules, and canteen meal menus.
- Real-Time System Notifications: To dispatch push notifications for payment submissions, owner approvals, upcoming rent cycles, and digital notice board announcements.
- Payment Verification: To review submitted payment records, verify payer names, process bill settlements, and update tenant balances to ₹0.0 in real-time upon verification.
- Customer Support & Maintenance: To respond to tenant maintenance requests, repair tickets, and technical support inquiries.
- Security & Fraud Prevention: To prevent over-capacity room assignments, protect unauthorized access to tenant profiles, and maintain property safety logs.
- Application Optimization: To monitor application stability using crash diagnostics and enhance Jetpack Compose user interfaces.
4 Firebase & Third-Party Services
The New Era PG Android application leverages official Google Firebase cloud services to deliver backend database infrastructure, cloud storage, and push notifications. The specific Firebase services integrated into the codebase (com.newerapg) are:
Firebase Authentication
Manages secure authentication flow and account verification token issuance.
Cloud Firestore
Stores encrypted real-time document collections for user profiles, room allocations, bill records, payment histories, notice board posts, and recycle bin backups.
Firebase Storage
Provides secure cloud storage for uploaded payment receipts, verification screenshots, and notice attachments.
Firebase Cloud Messaging (FCM)
Dispatches real-time push notifications for payment updates, rent cycle alerts, and notices.
Firebase Crashlytics
Collects anonymized stack traces and crash diagnostics to resolve software bugs.
Firebase Analytics & App Check
Measures aggregate app usage metrics and validates API request integrity via Google Play Integrity.
Absolute Advertising Guarantee:
The New Era PG application does NOT integrate any advertising networks (such as Google AdMob or Facebook Audience Network) and does NOT display targeted third-party advertisements. Your data is never monetized or shared with advertising brokers.
5 How We Share Information
We prioritize your confidentiality. We do not sell, rent, trade, or commercialize personal information. Information is disclosed only under the following limited circumstances:
- Authorized PG Management & Wardens: Tenant profile information, room assignment numbers, rent cycle breakdown, and payment submissions are visible to authorized New Era PG property managers and wardens to facilitate lodging operations.
- Cloud Infrastructure Providers: Data is processed and hosted securely on Google Cloud Platform and Firebase cloud infrastructure bound by strict data protection agreements.
- Legal & Regulatory Requirements: We may disclose information if required to do so by applicable Indian law, court order, regulatory mandate, or official government inquiry to protect property safety and legal rights.
6 Data Security
We implement comprehensive technical, administrative, and physical security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure:
- HTTPS / TLS Encryption: All data transmitted between the Android mobile application, web portal, and Firebase backend is encrypted using Transport Layer Security (TLS 1.2/1.3).
- Cloud Security Rules: Strict Cloud Firestore security rules (
firestore.rules) and Firebase Storage security rules (storage.rules) enforce authenticated, role-based access control. Tenants can only view their own billing data and authorized notices. - Secure On-Device Storage: Local session tokens are encrypted on Android devices using Android Jetpack Security Crypto and SharedPreferences.
- Play Integrity Verification: Firebase App Check protects application APIs against unauthorized bot traffic or unauthorized API calls.
7 Data Retention
We retain personal information only for as long as necessary to fulfill the operational purposes outlined in this Privacy Policy:
- Active Tenant Records: Retained for the duration of the tenant's residency at New Era PG Karnal.
- Payment & Billing History: Retained as required for accounting compliance, audit trails, and financial record-keeping.
- Recycle Bin Soft-Delete Backups: Deleted documents are held temporarily in the administrative recycle bin collection to allow accidental recovery before final purging.
8 Account & Data Deletion
In compliance with Google Play User Data policies, New Era PG provides transparent procedures for users to request the permanent deletion of their account and associated personal data:
Method 1: In-App Account Removal
Tenants can request account deactivation and data purging directly through the PG Owner/Manager within the app (via the administrative Tenant Profile Deletion module). Once removed, room allocations are unassigned and active billing streams are closed.
Method 2: Direct Data Deletion Email / Contact Request
Users can submit a formal Data Deletion Request at any time by contacting our privacy compliance desk using either option below:
- Email: neweraworld.in@gmail.com
- WhatsApp / Phone Support: +91 9896116989
Data Deletion Purge Timeline:
Upon receiving a valid deletion request, all personal identification records, tenant profile details, login credentials, and uploaded payment screenshots stored in Cloud Firestore and Firebase Storage will be permanently erased within 30 calendar days.
9 Children's Privacy
The New Era PG application and web portal are intended exclusively for working professionals, university students, and adult PG residents. We do not knowingly collect, solicit, or maintain personal information from individuals under 13 years of age.
If we learn that personal information of a child under 13 has been collected without verified parental consent, we will promptly remove such information from Cloud Firestore databases and delete associated user profiles. If you believe a minor has provided us with personal information, please contact us immediately at neweraworld.in@gmail.com.
10 User Rights
Depending on applicable data privacy laws, users of New Era PG hold the following data rights:
- Right of Access: Right to review personal profile details, room allocations, and payment transaction history.
- Right to Rectification: Right to request correction of inaccurate phone numbers, names, or emergency contact details.
- Right to Erasure / Deletion: Right to request permanent deletion of user accounts and uploaded billing receipts.
- Right to Data Portability: Right to obtain copies of digital rent receipts and payment statements.
12 Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect application feature upgrades, Google Play policy revisions, or legal updates. Any changes will become effective immediately upon publishing the updated Privacy Policy on this page.
We encourage users to review this page periodically. The "Last Updated" date at the top of this policy indicates when the latest modifications were made.
13 Contact Us
If you have any questions, privacy concerns, or data deletion requests regarding the New Era PG Android application (com.newerapg) or web portal, please contact us:
Business Entity
New Era World PG / New Era Luxury Living
Application ID
com.newerapg (v2.0)
Address
2, New Shivaji Colony, Hansi Rd, Karnal, Haryana 132001, India